PRIVACY POLICY

Effective Date:

4 February 2026

Data Controller:

Avril Fortuin Training Services Pty Ltd

Information We Collect

  • Personal Data:

    Name, email address, phone number, business details, and payment information when you register, purchase, or contact us

  • Usage Data:

    IP address, browser type, pages visited, and time spent on our site

  • Cookies:

    See Section 4 for detailed cookie information

2. Legal Basis & Purpose

We process your data under these lawful bases:

  • Contract Performance: Processing transactions, delivering services, managing your account

  • Consent:

    Marketing communications (you may withdraw consent anytime)

  • Legitimate Interest:

    Website improvement, fraud prevention, and customer service

3. Data Retention

  • Active customer data: Duration of business relationship plus 7 years (tax/legal requirements)

  • Marketing contacts: Until you unsubscribe or request deletion

  • Website analytics: 26 months maximum

4. Cookies

We use cookies to improve functionality and analyse site performance. You can manage preferences via our cookie banner or browser settings.

  • Essential Cookies: Necessary for site operation (login, security)

  • Analytics Cookies: Track site usage and performance (requires consent)

    Marketing

  • Cookies: Enable targeted content (requires consent)

    Declining non-essential cookies may limit some features.

5. Third-Party Sharing

We share data only when necessary:

  • Payment processors (PayStack) for transaction processing

  • Analytics providers for site performance

  • Email service providers for communications

  • Legal requirements that are obligatory by law

    All third parties are GDPR-compliant and operate under data processing agreements.

6. International Transfers

Some service providers may process data outside South Africa. We ensure adequate safeguards through standard contractual clauses and adequacy decisions.

7. Your Rights

You may:

  • Access your personal data

  • Rectify inaccurate information

  • Erase your data (right to be forgotten)

  • Restrict processing

  • Object to processing based on legitimate interests

  • Port your data to another organisation

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Regulator (South Africa)

Contact avril@avrilfortuin.com exercise any rights.

8. Security

We implement industry-standard technical and organisational measures to protect your data. However, no internet transmission is completely secure.

9. Policy Updates

We'll notify you of material changes via email or prominent site notice. Continued use constitutes acceptance.